Return & Refund Policy

At Deltrix, customer satisfaction is important to us.

14-Day Return Policy

You may request a return within 14 days of receiving your order.

To qualify for a return, the item must:

• Be unused and in its original condition.

• Be returned in its original packaging.

• Include all accessories, manuals, and documentation, where applicable.

How to Request a Return

Please contact our customer support with your order number before returning any item. We will provide return instructions.

Returns sent without prior authorization may experience processing delays.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 7 business days.

Please note that your financial institution may require additional time before the refunded amount appears in your account.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible so we can resolve the issue promptly.

Contact Information

Deltrix

Ückendorfer Str. 67

45327 Essen

Germany

Phone: +49 201 55793390